The Ceyluu platform

One workspace for every customer conversation across calls, WhatsApp and Messenger, with outbound campaigns, live dashboards and AI agents built in.

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Ceyluu | Agent workspaceLive

All 12Calls 4WhatsApp 6Messenger 2

Nimali P.Call · Billing question

On call

Ravindu F.Where is my order?

2 min

Sanduni K.Can I change my booking?

New

Dilshan M.Call back requested

Queued

Isuru W.Thanks, that worked!

Resolved

Nimali P.Inbound · Billing

04:12

WhatsApp · earlier todayHi, I was charged twice this month.

I can see both charges. I am raising a refund now.Agent note

HoldTransferSend WhatsAppEnd call

Suggested reply

Your refund for the duplicate charge is on its way. You will see it on your next statement.

Send on WhatsAppEdit

Customer

Nimali P.Business plan

Contacts (90d): 3
Last channel: WhatsApp
Open case: Duplicate charge
Last result: Resolved

History

Invoice questionToday

Plan change12 Oct

Delivery date2 Oct

Ceyluu | CampaignsLive

Contacts in campaign2,400Renewal reminders

Dialled so far1,72872% complete

Answer rate41%Today

Lines in use18/24Inbound protected

Answer rate by hour

All campaigns

Renewal remindersProgressive dialer · 41% answered

72%Running

Payment follow-upPower dialer · 33% answered

38%Running

Customer surveyPreview dialer · 52% answered

91%Paused

Appointment remindersProgressive dialer · 47% answered

100%Complete

Works with the tools your team already uses

3CX
WhatsApp
Messenger
ElevenLabs
Google Gemini
Asterisk
Grandstream

Features

Everything in one platform

Ceyluu covers the full day of a contact centre, from the first message to the final report.

Channels

Calls through your phone system
WhatsApp Business Platform
Messenger for your Facebook Page
One record per customer

Routing and queues

Queues and agent groups
Routing by channel, language and skill
Priorities and business hours
Call back requests

Agent workspace

Calls and chats in one screen
Customer history and notes
Screen pop with customer details
Transfer, hold and WhatsApp follow-up

Outbound campaigns

Preview, progressive and power dialing
Excel and CSV list upload
Retries and schedules
Do-not-call lists and line limits

Supervision and reporting

Live view of agents and queues
Service level and wait-time targets
Campaign and agent reports
Export to Excel

Wrap-up and outcomes

Outcome templates per team
Wrap-up timers
Missed wrap-ups flagged
Notes on every record

Administration and security

Several companies on one platform
Roles and permissions
Audit trail
Your own logo and colours

AI agents

AI voice agents
Summaries at handover
Your choice of AI services
Human review for sensitive cases

01Customer history

One customer. Every channel. One history.

Whether a customer writes on WhatsApp, messages your Facebook Page or calls, everything lands on one record. Agents pick up where the last conversation stopped.

Calls, WhatsApp and Messenger on one timeline
AI conversations and handovers included
Outcomes and follow-ups recorded automatically

Ceyluu | Customer history

Nimali P.Business plan · 3 contacts this quarter

Resolved

WhatsApp09:12

Hi, my bill shows two payments this month.

AI agent09:13

Shared the payment details and booked a call back.

Messenger11:40

Sent a screenshot of the bank statement.

Call · 4:1214:05

Amaya confirmed the duplicate charge and raised a refund.

Wrap-up14:10

Outcome: Resolved. Follow-up reminder set for Friday.

02Campaigns

Outbound campaigns that respect your phone lines

Upload a list, choose how it dials, and watch progress as it runs. Line limits keep outbound dialing from blocking inbound calls.

Preview, progressive and power dialing
Retries, schedules and do-not-call lists
Answer rates and results by campaign

Ceyluu | CampaignsLive

Contacts in campaign2,400Renewal reminders

Dialled so far1,72872% complete

Answer rate41%Today

Lines in use18/24Inbound protected

Answer rate by hour

All campaigns

Renewal remindersProgressive dialer · 41% answered

72%Running

Payment follow-upPower dialer · 33% answered

38%Running

Customer surveyPreview dialer · 52% answered

91%Paused

Appointment remindersProgressive dialer · 47% answered

100%Complete

03Supervision

Live dashboards for supervisors

See the whole floor at a glance and act before small problems become long queues.

Calls and chats waiting, answered and abandoned
Agent status across voice and chat
Targets for service level and wait time

Ceyluu | Supervisor dashboardLive

Conversations today1,284+8% vs last Tue

Average wait0:18Within target

Service level92%Target 85%

Abandoned2.1%+0.4 pts

Calls and chats per hour

Agents now

AmayaOn call06:41

KasunWrap-up00:34

TharinduAvailable02:10

MadhaviOn chat03:55

IsuruBreak08:02

04Wrap-up

Consistent wrap-up after every interaction

Outcome templates and a visible timer give you clean data on every call and chat.

Outcome choices and notes per team
Time limits that keep queues moving
Missed wrap-ups flagged in reports

Ceyluu | Wrap-up

Wrap-up

00:38

Outcome

ResolvedCall backEscalatedNo answerNot interested

Notes

Duplicate charge refunded. Customer confirmed on WhatsApp.

Save and go availableSchedule callback

05AI agents

AI answers first. Your team takes over with context.

An AI voice agent greets callers, understands the request and passes the conversation to the right person with a summary, so your agents start every call already informed.

Natural voices for your AI agent
Clean handover with intent, identity check and notes
You decide which calls and chats AI handles

Works with the AI services you choose
ElevenLabs
Google Gemini

Ceyluu | AI voice agentVoice ElevenLabs

AI agentThanks for calling. How can I help today?

CustomerI was charged twice for my plan this month.

AI agentI can see two payments. I am connecting you to a billing agent now with the details.

AI handled 0:48Human agent 3:12

Handover summary

Intent: Billing dispute
Sentiment: Frustrated
Identity: Verified
Routed to: Billing queue
Agent: Amaya

How a handover works

01

The customer calls or writes

A call or a WhatsApp message arrives on your business number.

“I was charged twice this month.”
02

AI answers first

An AI voice agent greets the caller, understands the request and checks identity.

Intent: Billing disputeIdentity verified
03

Your team takes over with context

The right person gets the conversation with a summary, so they start already informed.

Handover summaryBilling dispute · Verified · Billing queue

Integrations

Add Ceyluu to the phone system you run today

Your numbers, trunks and extensions stay where they are. Ceyluu connects to your phone system and messaging channels, then adds the customer, agent and reporting layer on top.

Your channels

3CXCalls, extensions and queues

WhatsAppOfficial Business Platform

MessengerMessages to your Facebook Page

Asterisk and GrandstreamOther phone systems

Ceyluu

Queues, skills and routing
One customer record across channels
Outbound campaigns with line limits
Wrap-up templates and outcomes
Live and historical reporting
AI handover with summaries

Your team

Agent workspaceTalk and chat in one screen

Supervisor dashboardsLive floor and reports

AI voice agentsAnswer first, hand over with context

CRM and helpdeskScreen pop and call logging

Reports and exportsDaily reports and Excel exports

Deployment

Choose how Ceyluu runs

Pick the setup that fits your security and budget. You can move between them later.

Ceyluu cloud

The fastest start. We host, update and monitor the platform for you.

Dedicated cloud

Your own cloud server for Ceyluu, separate from other customers.

On-premises appliance

A compact server at your site, managed and updated centrally by us.

FAQ

Frequently asked questions

Something else on your mind? Email info@ceytrio.com or call +94 75 084 1381.

Do we need to replace our phone system?

No. Ceyluu connects to the phone system you already run. Your numbers, SIP trunks and extensions stay where they are, and Ceyluu adds the agent workspace, campaigns and reporting on top.

Which phone systems and channels work with Ceyluu?

Ceyluu works with 3CX, and connects to Asterisk-based systems such as FreePBX and to Grandstream phone systems. For messaging it uses the official WhatsApp Business Platform and Messenger. Tell us what you run and we will confirm how it connects.

Can Ceyluu run on our own servers?

Yes. You can use our cloud, a dedicated cloud server for your company, or an on-premises appliance that we manage centrally.

How does WhatsApp work with Ceyluu?

Ceyluu connects to the official WhatsApp Business Platform. Customers message your verified business number, and chats are routed to the same agents and queues as calls. WhatsApp conversation charges from Meta apply according to Meta’s pricing.

Can AI answer our customers?

Yes. AI voice and chat agents can answer common questions and hand over to your team with a summary when a person is needed. You decide which conversations AI handles, and it works only with your own business information.

How is our data protected?

Each company’s data is kept separate, connections are encrypted, access is controlled by role, and important actions are recorded in an audit trail. Our Privacy Policy explains how we handle personal data.