05
Wrap-up and outcomes
Templates and timers give you clean results after every interaction.
Ceyluu customer engagement platform
Every customer conversation, in one place.
Ceyluu brings phone calls, WhatsApp, Messenger and outbound campaigns into one workspace, so agents have the full story and supervisors see what is happening right now.
Works with the phone system you already run
Ceyluu | Agent workspaceLive
All 12Calls 4WhatsApp 6Messenger 2
Nimali P.Call · Billing question
On callRavindu F.Where is my order?
2 minSanduni K.Can I change my booking?
NewDilshan M.Call back requested
Queued WhatsApp · earlier todayHi, I was charged twice this month.
I can see both charges. I am raising a refund now.Agent note
HoldTransferSend WhatsAppEnd call
Suggested reply
Your refund for the duplicate charge is on its way. You will see it on your next statement.
Send on WhatsAppEdit
Incoming WhatsApp“Can I change my delivery date?”
nowAgent queueLive
Billing3 waiting
SupportClear
WhatsApp5 open
Active callBilling queue
04:12Campaign progress72%
Renewal remindersRequest a demo
See Ceyluu with your own setup
Tell us a little about your team. We reply within two working days.
Works with the tools your team already uses
- 3CX
- Messenger
- ElevenLabs
- Google Gemini
- Asterisk
- Grandstream
Ceyluu at a glance
01
Unified inbox
Calls, WhatsApp and Messenger conversations next to the customer record.
The platform
Everything your contact centre needs, in one platform
Ceyluu brings the tools your agents and supervisors use every day into one place, connected to the phone system and channels you already have.
- 01
Unified inbox
Calls, WhatsApp and Messenger arrive in one list, with the customer’s history beside each one.
- 02
Intelligent routing
Send each call or chat to the right team by channel, language and priority.
- 03
Outbound campaigns
Preview, progressive and power dialing with retries, schedules and do-not-call lists.
- 04
Live monitoring & insights
Service levels, wait times and agent status as they change.
06
Teams, roles and audit
Run several teams or client companies on one platform, with your own branding.
Before and after
Stop switching between tools
Most contact centres run calls in one system, WhatsApp on a phone and reports in a spreadsheet. Ceyluu replaces the juggling.
Without Ceyluu
- Calls, chats and campaigns live in separate tools.
- Agents ask customers to repeat themselves.
- Supervisors find problems after the shift ends.
- Reports are built by hand, a day late.
With Ceyluu
- One workspace for calls, WhatsApp and Messenger.
- Every agent sees the full customer history.
- A live view of queues, agents and wrap-up time.
- Reports are ready when the shift ends.
Inbox
All 12Calls 4WhatsApp 6Messenger 2
Nimali P.Call · Billing question
On callRavindu F.Where is my order?
2 minSanduni K.Can I change my booking?
NewDilshan M.Call back requested
QueuedIsuru W.Thanks, that worked!
ResolvedReply to Ravindu on WhatsApp…
Ceyluu | Supervisor dashboardLive
Conversations today1,284+8% vs last Tue
Average wait0:18Within target
Service level92%Target 85%
Abandoned2.1%+0.4 pts
Calls and chats per hour
Agents now
AmayaOn call06:41
KasunWrap-up00:34
TharinduAvailable02:10
MadhaviOn chat03:55
IsuruBreak08:02
01Supervision
See your whole floor, live
Supervisors watch waiting customers, agent status and service levels as they change, with the history behind every number.
- Calls and chats waiting, answered and abandoned, hour by hour
- Who is talking, chatting, in wrap-up or available
- Targets for service level and wait time
Ceyluu | Live floorLive
Waiting now4Longest 0:42
On calls and chats12of 18 agents
Service level92%Target 85%
Abandoned2.1%+0.4 pts
Agents now
AmayaOn call
06:41
KasunWrap-up
00:34
TharinduAvailable
02:10
MadhaviOn chat
03:55
IsuruBreak
08:02
SanduniOn call
01:27
DilshanAvailable
00:48
RavinduOn call
05:16
Queues
Billing3 waiting
78% answered in targetSupportClear
96% answered in targetWhatsApp5 open
88% answered in targetSales1 waiting
91% answered in target02Campaigns
Outbound campaigns that respect your phone lines
Upload a list, choose how it dials, and watch progress as it runs. Line limits keep outbound dialing from blocking inbound calls.
- Preview, progressive and power dialing
- Retries, schedules and do-not-call lists
- Answer rates and results by campaign
Ceyluu | CampaignsLive
Contacts in campaign2,400Renewal reminders
Dialled so far1,72872% complete
Answer rate41%Today
Lines in use18/24Inbound protected
Answer rate by hour
All campaigns
Renewal remindersProgressive dialer · 41% answered
72%RunningPayment follow-upPower dialer · 33% answered
38%RunningCustomer surveyPreview dialer · 52% answered
91%PausedAppointment remindersProgressive dialer · 47% answered
100%Complete03Wrap-up
Consistent wrap-up after every interaction
Agents record the outcome in seconds using templates you design, with a visible countdown. You get clean results instead of free-text guesses.
- Outcome choices and notes per team
- Time limits that keep queues moving
- Missed wrap-ups flagged in reports
Ceyluu | Wrap-up
Wrap-up00:38
Outcome
ResolvedCall backEscalatedNo answerNot interested
Notes
Duplicate charge refunded. Customer confirmed on WhatsApp.
Save and go availableSchedule callback
04AI agents
AI answers first. Your team takes over with context.
An AI voice agent greets callers, understands the request and passes the conversation to the right person with a summary, so your agents start every call already informed.
- Natural voices for your AI agent
- Clean handover with intent, identity check and notes
- You decide which calls and chats AI handles
- Works with the AI services you choose
- ElevenLabs
- Google Gemini
Ceyluu | AI voice agentVoice ElevenLabs
AI agentThanks for calling. How can I help today?
CustomerI was charged twice for my plan this month.
AI agentI can see two payments. I am connecting you to a billing agent now with the details.
AI handled 0:48Human agent 3:12
Handover summary
- Intent
- Billing dispute
- Sentiment
- Frustrated
- Identity
- Verified
- Routed to
- Billing queue
- Agent
- Amaya
How a handover works
-
01
The customer calls or writes
A call or a WhatsApp message arrives on your business number.
“I was charged twice this month.” -
02
AI answers first
An AI voice agent greets the caller, understands the request and checks identity.
Intent: Billing disputeIdentity verified -
03
Your team takes over with context
The right person gets the conversation with a summary, so they start already informed.
Handover summaryBilling dispute · Verified · Billing queue
05Customer history
One customer. Every channel. One history.
Whether a customer writes on WhatsApp, messages your Facebook Page or calls, everything lands on one record. Agents pick up where the last conversation stopped.
- Calls, WhatsApp and Messenger on one timeline
- AI conversations and handovers included
- Outcomes and follow-ups recorded automatically
Ceyluu | Customer history
Nimali P.Business plan · 3 contacts this quarter
ResolvedHi, my bill shows two payments this month.
Shared the payment details and booked a call back.
Sent a screenshot of the bank statement.
Amaya confirmed the duplicate charge and raised a refund.
Outcome: Resolved. Follow-up reminder set for Friday.
How it fits together
One connected operation
- 01
Voice
Calls, extensions and queues from the phone system you already run.
- 02
Messaging
WhatsApp and Messenger arrive in the same inbox as calls.
- 03
Campaigns
Preview, progressive and power dialing, with line limits that protect inbound calls.
- 04
Insights
Live and historical reporting, ready when the shift ends.
Ceyluu | Operations overviewLive
Conversations today1,284+8% vs last Tue
Average wait0:18Within target
Service level92%Target 85%
Active calls124 waiting
Conversations by channel, per hour
- Voice
- Messenger
Active calls
Nimali P.Billing queue
04:12Ravindu F.Sales queue
01:51Sanduni K.Support queue
07:03Dilshan M.Billing queue
00:22Agent queueLive
Billing3 waiting
SupportClear
WhatsApp5 open
Campaign progress72%
Renewal remindersIntegrations
Add Ceyluu to the phone system you run today
Your numbers, trunks and extensions stay where they are. Ceyluu connects to your phone system and messaging channels, then adds the customer, agent and reporting layer on top.
Your channels
3CXCalls, extensions and queues
WhatsAppOfficial Business Platform
MessengerMessages to your Facebook Page
Asterisk and GrandstreamOther phone systems
Ceyluu
- Queues, skills and routing
- One customer record across channels
- Outbound campaigns with line limits
- Wrap-up templates and outcomes
- Live and historical reporting
- AI handover with summaries
Your team
Agent workspaceTalk and chat in one screen
Supervisor dashboardsLive floor and reports
AI voice agentsAnswer first, hand over with context
CRM and helpdeskScreen pop and call logging
Reports and exportsDaily reports and Excel exports
Reliability
Built for real contact centres
Reliability and data protection come first, because your customers are on the other end of every conversation.
01
Built by industry experts
Ceyluu is built and supported by industry experts in telephony, contact centres and cloud infrastructure. The same team designs, installs and supports business phone systems every day, so the product is shaped by real deployments.
- Telephony and contact centresPhone systems, SIP routing, queues and outbound dialing
- Cloud and infrastructureServers, networks and security for systems that must stay online
- Messaging and integrationWhatsApp, CRM links and custom software that connect it all
02
Designed around existing systems
Your numbers, trunks and extensions stay where they are.
- Modular by designAdd channels and phone systems as modules, without rebuilding your setup.
- Safe line limitsOutbound dialing is capped so it never blocks your inbound calls.
03
Security and deployment choices
- Deploy your wayOur cloud, a dedicated cloud server, or an on-premises appliance that we manage centrally.
- Separate by designEach company’s data is kept apart, with role-based access for every user.
- Encrypted connectionsTraffic between Ceyluu, your phone system and WhatsApp is encrypted.
- Full audit trailImportant actions are recorded, so you can see who did what and when.
Industries
Built for teams that talk to customers all day
From a ten-seat support desk to a multi-client BPO, Ceyluu adapts to how your team works.
- 01
Banking and finance
Payment reminders, card and loan enquiries, and collections follow-up.
- 02
Insurance
Policy renewals, claim updates and agent call backs.
- 03
Healthcare
Appointment booking and reminders, and patient enquiries.
- 04
Retail and e-commerce
Order updates on WhatsApp, delivery changes and returns.
- 05
Education
Admissions enquiries, student follow-up and fee reminders.
- 06
Travel and hospitality
Booking changes, confirmations and guest requests.
- 07
Telecom and utilities
Billing questions, service requests and outage updates.
- 08
BPO and outsourcing
Several client companies on one platform, each with its own branding.
Request a demo
What happens when you request a demo
- 01.
A 30-minute walkthrough
We show Ceyluu with sample calls, chats and a campaign, and answer your questions.
- 02.
We map your setup
You tell us about your phone system, teams and channels. We show how Ceyluu would connect.
- 03.
A clear plan and price
You receive a written plan, a quote and a rollout timeline. No obligation.
FAQ
Frequently asked questions
Something else on your mind? Email info@ceytrio.com or call +94 75 084 1381.
Do we need to replace our phone system?
No. Ceyluu connects to the phone system you already run. Your numbers, SIP trunks and extensions stay where they are, and Ceyluu adds the agent workspace, campaigns and reporting on top.
Which phone systems and channels work with Ceyluu?
Ceyluu works with 3CX, and connects to Asterisk-based systems such as FreePBX and to Grandstream phone systems. For messaging it uses the official WhatsApp Business Platform and Messenger. Tell us what you run and we will confirm how it connects.
Can Ceyluu run on our own servers?
Yes. You can use our cloud, a dedicated cloud server for your company, or an on-premises appliance that we manage centrally.
How does WhatsApp work with Ceyluu?
Ceyluu connects to the official WhatsApp Business Platform. Customers message your verified business number, and chats are routed to the same agents and queues as calls. WhatsApp conversation charges from Meta apply according to Meta’s pricing.
Can AI answer our customers?
Yes. AI voice and chat agents can answer common questions and hand over to your team with a summary when a person is needed. You decide which conversations AI handles, and it works only with your own business information.
How is our data protected?
Each company’s data is kept separate, connections are encrypted, access is controlled by role, and important actions are recorded in an audit trail. Our Privacy Policy explains how we handle personal data.
How is Ceyluu priced?
Pricing depends on the number of agents and the channels you use. Request a demo and we will send you a written quote.
How long does it take to get started?
We plan the rollout with you, connect and test in a separate environment, then go live at a time you agree. The timeline depends on your phone system and channels, and you receive it in writing before we start.